HVAC Service Manager

About the Role

As the HVAC Service Manager you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.

• Core values that we live every day – not just words on a page:
  We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
• Lead, motivate, and manage a team of HVAC service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
• Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
• Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
• Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
• Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of HVAC systems, while minimizing downtime and costly repairs.
• Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
• Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
• Stay updated with industry trends, technological advancements, and regulatory changes in the HVAC field, and implement best practices to enhance service offerings and ensure compliance.
• Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
• Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.

• Proven experience in the HVAC industry, with a strong background in service and maintenance of commercial and residential HVAC systems.
• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• In-depth knowledge of HVAC systems, including installation, maintenance, troubleshooting, and repair techniques.
• Proficiency in interpreting blueprints, technical manuals, and specifications related to HVAC systems.
• Strong understanding of safety regulations, codes, and compliance standards within the HVAC industry.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with HVAC service software and MS Office Suite.
• Valid driver's license and clean driving record.

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution…