Operations Manager

Job Summary

This role is responsible for onboarding, developing, coaching, mentoring, and performance managing all drivers and helpers. The manager establishes and maintains positive relationships with all front‑line employees and spends the majority of the day in the field with them.

• Ensuring new employees have the tools, instruction, and feedback for successful daily duties.
• Meeting with new employees daily to ensure consistent communication and support during onboarding.
• Providing timely and consistent touchpoints with front‑line employees.
• Reviewing best practices regularly to enhance daily performance.
• Focusing on understanding and progress toward employee career goals.
• Identifying and addressing improvement opportunities, collaborating with employees to ensure continued success.
• Actively practicing and seeking feedback on coaching conversations.
• Leading by example to ensure safety practices are paramount for each employee.
• Teaching and developing an understanding of the WM Way.
• Conducting root‑cause investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documenting and maintaining records required by regulatory agencies such as the Department of Transportation.
• Reviewing and auditing documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets) and following up where appropriate.
• Visiting customers and sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

• Associate’s Degree (accredited) or high school diploma (accredited) with two years of relevant work experience.
• Minimum age of 18 years.
• Legal eligibility to work in the location of the position.
• Valid driver’s license upon hire.

• Successful completion of the WM Operations Manager Trainee program.

Key points regarding physical demands, risks, and the work environment: this job operates in a mix of office and field settings, routinely requiring the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Eligible employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, and short‑term disability. Additional benefits include a stock purchase plan, 401(k) company matching, paid vacation, holidays, and personal days. Benefits may vary by site.

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.