Operations Manager

Founded in 1947, Bailey Lumber & Supply offers a broad range of services and specialty building products to both professional builders and do-it-yourselfers, operating six locations, including truss and wall panel manufacturing facilities, in Mississippi.

The Operations Manager I directs and coordinates activities of the Division’s operations team to ensure operational excellence. This position has extensive knowledge of the warehouse process, dispatch/transportation process, counter sales process, and products. Typically manages locations with revenue up to $15M annually.

• Manage and coordinate all work activities of functional area.
• Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.
• Conduct audits to monitor metrics that do not meet company standards or requirements.
• Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
• Facilitate regularly scheduled operations meetings with operations and location managers.
• Resolve operating difficulties and implements resolutions.
• Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
• Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
• Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
• Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
• Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
• Review product flow for best space and labor utilization.
• Confirm inventory levels and cycle counting processes are properly maintained.
• Monitor operational expenses within departments managed.
• Enforce Company policy and procedures involving customers, vendors, and employees.
• Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
• Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
• Work with Sales management to ensure proper communication and training is maintained.
• Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.
• Establish location goals and develops work schedules to meet these goals.
• Work with HR and other support departments for successful training, hiring, terminating, performance management, and wage recommendations ensuring compliance with company policies and procedures.
• Implement and sustain best practice plans.
• Manage monthly operations P&L performance across multiple value streams.
• Maintain excellent customer relations and quality standards.
• Monitor the safety of the work area and ensures adherence to the guidelines.
• Lead teams of operations personnel in an engaging and respectful manner with a focus on team development.
• Responsible for managing a team of 6+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.

• High School Diploma or GED required.
• Bachelor's Degree preferred.

• 4-6 years of experience leading a team in a manufacturing or distribution setting required.
• 4-6 years of building material industry with strong knowledge of products and application required.
• 5+ years of operational experience with significant career experience in a fast-paced distribution organization.
• Comprehensive knowledge of general operations management and financial principles.

• Deep understanding of logistics management and fleet management systems and practices.
• Effective verbal and written communication skills and demonstrated presentation skills…