Store Sales Manager

Overall Job Summary

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of sales initiatives and reports to the Store Manager. Responsibilities include assisting the Store Manager in providing leadership and direction to the Sales team and Team Leaders, ensuring a positive customer shopping experience, performing operational activities throughout the store, promoting a safe and productive work environment for all Team Members, customers, and vendors, and training Sales Team Members on the appropriate application of policies and procedures.

The role is sales-driven and includes driving sales performance and metrics through the team by leading a robust selling culture.

• Maintain regular and predictable attendance.
• Deliver financial results.
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (GURA):
• Greet the Customer
• Uncover the Customers’ needs
• Recommend products
• Ask for the Sale
• Responsible for all selling metrics including customer experience scores.
• Deliver Legendary Service to customers and drive sales through selling initiatives.
• Maintain superior product knowledge within the business and create a culture of continuous product knowledge training within the Sales Team.
• Motivate and engage Sales Team Members to ensure they represent and embrace TSC Values and understand TSC’s goals.
• Responsible for selling skills training and monthly training for all Sales Team Members.
• Foster a competitive yet collaborative environment throughout the Team to achieve company goals and the sales plan.
• Assess individual performance through observations and measurements, and suggest coaching as needed.
• Analyse data to identify key pieces of information, draw meaningful conclusions, and identify actionable takeaways.
• Ensure that the sales floor has adequate coverage by assigning Team Members appropriately throughout the day to ensure Legendary Customer Service.
• Assist the Store Manager with leading, coaching and developing the Sales Team Members and Team Leaders on driving company selling initiatives and delivering legendary service.
• May be required to perform other duties as assigned.

• Assist Store Manager in driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Oversee Sales Team which includes assisting the Store Manager with coaching, hiring, training and development, and maintaining a productive work environment.
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Train Team Members on the appropriate application of policies and procedures.
• Operate cash register/computer.
• Perform Opening/Closing procedures.
• Transport and make deposits to the bank.
• Supervise cash handling procedures.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Operate Forklift and Baler.
• Assist customers with loading purchases.
• Complete all documentation associated with any of the above job duties.
• Obtain license and certifications as needed by the business.

Experience:

Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education:

High school diploma or the equivalent is required. Bachelor’s degree from an accredited college or university in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

• Ability to perform and execute principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Experience with customer service and selling skills.
• Excels in a fast paced work environment.

• Indoor floors and outdoor lots generally are hard surfaces (concrete,…