Customer Service Lead Escalations
Listed on 2026-09-17
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Bilingual
Sharecare is seeking a customer service oriented professional to handle escalated member concerns and support the Help Desk. You’ll research inquiries received by phone, chat, email, or fax and provide timely resolutions, helping CSR teams with technical questions and training opportunities.
The role involves updating members on research progress, identifying root-cause trends, and collaborating with the Customer Service Manager to improve first-call resolution. Flex shifts are required.
This role, Customer Service Lead — Flexible Hours & Escalations at Sharecare Operating Company, Inc., could be your next opportunity.
Join Sharecare Operating Company, Inc. and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Service Lead — Flexible Hours & Escalations role at Sharecare Operating Company, Inc., based in Atlanta, GA, United States.
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