Resident Service Engineer - Onsite

About Hai Robotics

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting‑edge technology and an obsessive customer focus.

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

We are seeking a Resident Service Engineer‑Onsite to support the successful operation of Hai Robotics automation systems and manufacturing processes. This role is responsible for providing technical support, troubleshooting production and system abnormalities, supporting product and process improvements, assisting with new product introductions, and collaborating with cross‑functional teams to ensure the quality, timely production, deployment, and delivery of products and projects.

The ideal candidate will have experience with warehouse automation systems (AGV, ACR, AMR), strong analytical and problem‑solving skills, and a passion for continuous improvement and customer success.

• Collaborate within a team environment and benefit from mentorship opportunities.
• Assist mechanical/electrical designers to ensure the quality, timely production, and delivery of projects and products.

• Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners.
• Offer ongoing support and maintenance to our robotics systems during and post‑deployment to ensure seamless operations of HAI products.
• Ability to perform basic Dev Ops operations.

• Responsible for analyzing and handling production abnormalities of process products (providing temporary solutions), tracking the responsible department to provide long‑term solutions, and following up on the implementation of long‑term solutions.

• Responsible for preparing SOPs for products and production equipment.

• Responsible for feasibility assessment, application, verification, and implementation of tooling fixtures required for production lines.

• Assist development engineers and new product introduction teams in small‑batch trial production of new products, verification of new materials and new processes.

• Assist the quality department in formulating product inspection standards, analyzing and improving abnormalities.

• Collaborate in software testing during project implementation and support.
• Test the fully integrated HAIQ‑Warehouse Management System with customers or vendor sub‑systems.

• Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence.

• You will be required to pass HAI's FAE certification.

• Engineering degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, or related fields.

• At least 5 years of experience in one of the following:
  Mechanical PE Engineer or Electrical Engineer in the robotics, AGV, or automotive industry.
• Familiar with machining processes, material properties, machining accuracy, mechanical principles, tolerance and fit, etc.
• Familiar with common robot communication protocols such as Ethernet, CAN, 485, etc.
• Familiar with common wire gauges, connectors, terminals, with a foundation in PCB design and PLC programming.
• Strong hands‑on skills in assembly and wiring.
• Ability to independently analyze machine abnormalities.
• If the issue is electrical in nature, able to use common tools and…