Manager Business Intelligence & Analytics

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Manager Business Intelligence & Analytics

About your role:

Lead business intelligence and analytics activities supporting a strategic client relationship by delivering executive reporting, performance insights, and business intelligence solutions. Partner with client stakeholders and cross-functional teams across relationship management, operations, finance, compliance, product, and technology to translate complex data into actionable business recommendations that support client satisfaction and business growth.

What you'll do:

• Lead reporting and business intelligence activities supporting strategic client programs and portfolio performance.
• Develop and maintain executive dashboards, scorecards, key performance indicator reporting, and performance management reporting.
• Deliver weekly, monthly, quarterly, and annual business reviews, reporting packages, and performance analysis.
• Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
• Establish and maintain metric definitions, reporting governance, and data quality standards.
• Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
• Partner with operations, finance, compliance, product, technology, and relationship management teams to support data-informed decisions.
• Present analytical findings, business insights, and recommendations to senior leadership and client stakeholders.
• Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
• Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
• Document reporting methodologies, business logic, analytical assumptions, and governance processes.
• Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
• Support audit, risk, regulatory, and compliance reporting requirements as needed.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
• 6+ years of experience developing executive reporting, dashboards, scorecards, and performance management reporting for business stakeholders.
• 6+ years of experience using SQL to analyze, interpret, and validate large datasets in support of business decisions.
• Experience analyzing operational, financial, transaction, compliance, or servicing data to identify trends, risks, and opportunities.
• Experience presenting complex analytical findings to business leaders, executives, and client stakeholders.
• Experience managing cross-functional initiatives and stakeholder relationships across business and technology teams.
• Bachelor's degree in business, finance, economics, analytics, information systems, mathematics, statistics, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience in payments, banking, financial technology, financial services, or card program environments.
• Experience supporting large enterprise clients or strategic partnerships.
• Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
• Experience with Python or similar analytical tools.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a…