Patient Access Representative

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Patient Access Representative Apply locations Milton, MA time type Full time posted on Posted 2 Days Ago job requisition  R2403

About the Role

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous , and professional manner and receiving/answering incoming telephone calls in the same manner , as applicable . The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage . Certain duties may vary based on office location and department structure.

What You’ll Be Doing

• Greets patients and visitors in a prompt, courteous, and helpful manner .

• Effectively handles the patient check-in/checkout process.

• Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.

• Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.

• Performs scanning and sorting within EMR system

• Verifies and updates current insurance information with the Patient

• Collects Patient payments

• Performs all other duties as assigned.

What We Expect from You

• High School Diploma

• Interact professionally and positively with all patients, colleagues, managers and executive team

• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.

• One year of experience working in a medical practice or in a health insurance organization

• Excellent verbal and written communication skills

• Prior use of EMR systems preferred

• Travel to other clinics as needed

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems .

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment . This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets , and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business da y.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Make Someone’s Day

Achieve Possibilities Together

Treat people with dignity

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical…