Laboratory Supervisor – Multi section

Milton, MA
• Beth Israel Deaconess Hospital Milton
• Full-time
• Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Ensure daily operations of the assigned laboratory sections to occur smoothly and efficiently and in conformance with applicable accreditation, certification, and regulatory requirements. Along with the manager and other section supervisors, technical oversight of the assigned laboratory section (Molecular, Quincy Urgent Care Laboratory, Point of Care, and pre-analytical department). Accurately, consistently, and efficiently perform pre-analytical, analytical, and post-analytical activities required for laboratory testing for pediatric/adolescent, adult, and geriatric patients in compliance with laboratory, hospital, state, federal, and regulatory agency policies and procedures.

This position also plays a key role in fostering positive relationships with internal and external stakeholders, ensuring exceptional patient service and supporting a collaborative, high‑morale team environment.

The Supervisor partners closely with the Nurse Educator to ensure all point‑of‑care testing complies with laboratory regulatory standards. This position also plays a key role in fostering positive relationships with internal and external stakeholders, ensuring exceptional patient service and supporting a collaborative, high‑morale team environment.

Job Description:

Job Description – Including but not limited to:

Manages all aspects of moderate and high complexity testing at the Quincy Urgent Care Laboratory and testing assigned Milton Lab sections, performing any technical work required for the smooth running of the department.

Oversees quality control activities (testing, processes, equipment) within the department. Oversees equipment maintenance and troubleshooting including documentation and validation. Oversees the scheduling of all daily, weekly, monthly and Periodic Maintenance for all analyzers and critical equipment. Assists staff with training on proper procedures and coordinates equipment maintenance, calibration through delegation and assignment of specific tasks, and helps when needed during troubleshooting.

Evaluates the need for new/replacement equipment and determines validation, training, and competency requirements prior to implementation.

Develops and maintains the section procedures, submitting them for approval and reviewing them as regulations require. Identifies changes in accreditation agencies to amend policies and procedures, identify areas for improvement, and educate staff on changes to policies and procedures.

Develops and maintains Quality Assurance activities for the department. Submits performance improvement initiatives to be included in the laboratory’s quality improvement plan. Conducts/oversees active surveillance of processes including but not limited to patient identification, appropriate ordering practices, incidents, near misses, etc.

Oversee the Quality Program for the department and respond to incident reports. Participates in Hospital-wide quality initiatives.

Provide initial orientation to staff assigned to section. Assist the manager in the interview, selection, evaluation, and discipline of assigned personnel.

Evaluate the competency of testing personnel. Assure the staff maintains their competency to perform test procedures and report test results promptly, accurately and proficiently. Reevaluate competency when test methodology or instrumentation changes prior to reporting patient test results. Identify training needs.

Coordinate and participate in in-service education sessions relating to areas of specialty, training needs, and general laboratory in-services. Document of competency, training, and continuing education activities.

Along with other supervisors, evaluate new laboratory products by making recommendations to the Laboratory Director with the objective of reducing unnecessary costs, biological and chemical hazardous materials whenever possible.

Oversees department readiness for regulatory inspection including the College of American Pathologist (CAP) inspection and the Joint Commission…