Accounts Receivable Specialist

Role Summary

The Accounts Receivable Specialist performs a variety of accounting and administrative tasks related to the maintenance and processing of customer contract review, invoicing, cash application, collections, and account reporting. This role will be responsible for managing a set of assigned National and Regional customer accounts, collaborating with the Operations and Sales departments.

• Review and process all customer contracts in Net Suite
• Monitor preferred invoice delivery methods, including email, portal upload, and consolidated billing sheets
• Proactively managing the customer required Supplier Portals to ensure the invoice process is completed timely and accurately
• Participating in Weekly outstanding AR Aging calls with the National Account Directors and / or General Managers
• Responding to customer inquiries
• Collaborate with outside departments, researching invoice discrepancies and issuing credit memos as appropriate
• Provide compliance documentation to customers, such as W9, COI, and ACH forms
• Identify delinquent accounts and provide collection recommendations to the Controller, General Manager, and Revenue Manager as needed
• Performs all other duties as assigned
• Manage and update customer accounts, ensuring customer data is up to date
• Assist Sales Representatives with customer contracts, ensuring all required compliance documentation is submitted promptly
• Manage daily cash applications through Check, ACH, and Credit Card deposits
• Assist with month-end closing, ensuring all payments are accounted for and properly posted
• Build and maintain strong relationships with key customers, providing a high level of customer service
• Conduct written and verbal customer communications, providing copies of statements, invoices, and requesting payment status
• Resolve customer billing inquiries, collaborating with the Sales rep regarding any disputes
• Ensure invoices are processed and submitted to customers promptly

• High school diploma or G.E.D. equivalent
• 2-4 years of accounts receivable or general accounting practices and principles
• Knowledge of office administration and procedures
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook); experience with Net Suite preferred, Salesforce is a plus
• Discretion and trustworthiness due to frequent contact with confidential material
• Strong communication and organizational skills
• Outstanding organizational and analytical skills and ability to manage multiple competing priorities simultaneously in a fast-paced environment

• Competitive market compensation commensurate with experience
• Medical, Dental, and Vision Insurance Benefits
• Company-sponsored Group Life Term & Short-Term Disability Insurance
• 401 (k) with company match
• Paid vacation and holidays