Receptionist; Schwade Office - Milwaukee

About Robertson Ryan Insurance

Recognized nationally as a Top Workplace and Top 100 US Insurance Agency! Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 70 000 clients, from small businesses to major national accounts across various industries. With a team of more than 526 professionals and partnerships with over 150 insurance companies, we are the 44th largest Property & Casualty Insurance Agency according to the Insurance Journal.

Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It’s an exciting time to join our growing firm!

The Receptionist is to be the first point of contact for clients, visitors, and partners at our busy Northside Milwaukee location. This is a high‑volume role requiring strong communication skills, a polished presence, and the ability to manage multiple priorities in a fast‑paced environment. The Receptionist plays a critical role in representing our firm and ensuring a seamless experience for all who interact with us.

• Greet and assist clients, visitors, and vendors with professionalism and warmth
• Manage a high‑volume multi‑line phone system, directing calls accurately and efficiently
• Monitor and respond to general inquiries (phone, email, front desk) in a timely manner
• Coordinate meeting room scheduling and prepare spaces for client/partner meetings
• Handle incoming and outgoing packages, and deliveries
• Provide administrative support to staff, including scanning, filing, and document preparation
• Maintain reception area and conference rooms to ensure a professional appearance
• Assist with internal and external event logistics when needed
• Support onboarding of guests, new hires, and visiting employees
• Collaborate with operations and administrative staff to ensure smooth office operations
• Perform all other duties as assigned

• Prior experience as a receptionist, front desk associate, or administrative assistant (insurance, finance, or professional services industry a plus)
• Ability to handle high call volume with professionalism and composure
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Professional appearance and demeanor
• Ability to maintain confidentiality and demonstrate discretion
• Positive attitude with a strong focus on customer service
• MUST be willing to work onsite, M‑F in our Northside Milwaukee location.

• High school diploma or equivalent required
• Associate’s degree or higher in business, communications, or a related field preferred
• 2+ years of reception, customer service, or administrative support experience (insurance or professional services environment preferred)

Robertson Ryan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.