Enrollment Specialist

Assurance

SD is a mission-driven organization providing administrative services that enable individuals to take ownership over their personal care services, ensuring that they receive quality and comprehensive care with minimal disruption. Our mission is to help strengthen communities by enabling individuals to elect and manage their own care programs, including how, when, where, and who delivers these services. This helps care recipients retain their dignity during what are often challenging times and ensures they receive the most appropriate services for their specific situation.

Through facilitating self-directed home and community-based services, Assurance

SD improves the standard of home care available to aging seniors as well as individuals with disabilities.

The Enrollment Specialist plays an integral role in supporting the growth and success of Assurance

SD and its portfolio of businesses. As the first point of contact a customer has with Assurance

SD, Enrollment Specialists are responsible for successfully onboarding new participants, workers, and vendors into the referred program, with a focus on detail and data accuracy. With strong attention to detail, the Enrollment Specialist is responsible for processing enrollment packets and entering data, ensuring the integrity of information received and entered into the system of record.

• Competitive Pay
• Health insurance with company contributions
• Holiday pay
• Paid time off
• Vision insurance
• 401(k) with company match
• Life insurance
• Long‑ and short‑term disability insurance
• Parental leave
• FMLA

• Directly support 30–35 incoming enrollments per month, maintaining them until successful conversion
• Packet completion (define what good completion looks like)
• In‑person enrollment
• Accuracy and end‑to‑end enrollment process
• Data entry (Smartsheet, packet pre‑population and into the system of record)
• Use of system of record (FMS, Arborsoft, etc.) and MS Office Suite (Teams, SharePoint)
• Professional writing, internal & external communication, customer satisfaction
• De‑escalating Tier one issues and overcoming enrollment blockers (e.g., reschedules, EIN errors)
• Adaptability: flexibility, ability to pivot, willingness to help with projects, learning agility, asking for help, responding to feedback
• Time management: moving multiple priorities forward and scheduling work and tasks to completion

• 1‑year relevant experience
• Computer knowledge
• Current driver’s license, good driving record, and current vehicle insurance
• Reside in Milwaukee County

We are an equal opportunity workplace committed to providing employment opportunities without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

This job description outlines the general work required to perform core job responsibilities. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of teammates assigned to this job.