Program Assistant; Part-Time

Position: Program Assistant (Part-Time)
* This role will be working 24 hours a week
* If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

Get ready for something extraordinary! Picture this - as a part-time employee you've got paid time off, plus paid holidays. That's just the start of the great benefits at Vivent Health. We also offer a 401(k) with a full match up to 5%, plus other perks.

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

* Equity Practices:
Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.

* Professional Growth:
Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.

* Collaboration on an inter-disciplinary team:
Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!

* Delivery of quality patient care:
Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

The Program Assistant Social Services Program will be an integral part of our mission to support individuals and families affected by HIV disease.

Your role involves assisting with programs designed to provide crucial support, including school and holiday gifts, financial assistance for prescriptions, and various other resources.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

Essential

Job Duties

* Collaborate with the Social Services team to support programs that provide school supplies, holiday gifts, and financial assistance for prescriptions and other essential needs.

* Maintain accurate and detailed records of housing service provision to ensure transparency and accountability. This includes tracking client eligibility, documenting service utilization in the Provide Enterprise system, and managing paper-based files for forms and documentation not captured electronically.

* Work collaboratively with Vivent Health case management and housing staff to efficiently process assistance requests from submission to payment. Proactively communicate with staff throughout the process, promptly addressing questions to ensure staff and clients are informed of the status of assistance requests. This fosters teamwork and enhances process efficiency.

* Support the administration of housing programs through various projects assigned by the supervisor, Associate Director, Director or Senior Leadership of Social Services. Tasks include running reports to aid service utilization, coordinating with Finance staff for payment processing, and registering new clients in Provide Enterprise.

* Facilitate access to financial assistance resources, helping clients navigate and apply for available support programs.

* Interact with clients and their families with empathy and cultural sensitivity, recognizing and responding to their individual needs and circumstances.

* Maintain accurate and up-to-date records of programming activities and client interactions in accordance with agency documentation standards.

* Work closely with case management, development teams, and volunteers to coordinate donor engagement for local programs.

* Coordinate supportive resources for families affected by HIV, ensuring access to comprehensive services that promote stability and wellness.

* Advocate on behalf of clients to ensure appropriate services and support are delivered in a timely and effective manner.

* Provide administrative support for housing and financial assistance programs, including processing rent, utility, and shelter assistance requests.

* Assist with program administration by running utilization reports, supporting payment coordination with Finance, and registering clients in the agency's service database.

* Provide administrative support for housing and financial assistance programs, including processing applications for rent, utility, and shelter assistance from submission through payment. This includes reviewing documentation, routing completed requests for approval, coordinating payments to landlords, utility companies, and vendors, and assisting with file review to ensure compliance with grant and funder requirements.

* Other duties as assigned.

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