Client Delivery Specialist; Transactional Legal Assistant

Client Delivery Specialist (Transactional Legal Assistant)

Job Category:
Administrative Support

Requisition Number: CLIEN
002916

Locations:
Milwaukee, WI (onsite 3 days per week)

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. We are committed to diversity, equity, and inclusion and fostering an accountable, purpose‑driven culture.

The Client Delivery Specialist serves as the primary operational partner for assigned attorneys within a practice. This role manages workflow execution, cross‑functional coordination, and administrative support while reducing attorney project‑management burden.

• Manage full lifecycle workflow for assigned attorneys.
• Proactively anticipate attorney needs, manage priorities, and resolve administrative challenges with minimal supervision.
• Coordinate and track ongoing projects to ensure deadlines and deliverables are met; monitor milestones; update status reports; communicate progress; assist with project plans, timelines, and resource allocation.
• Handle special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
• Effectively use workflow management software to log and manage workflow.

• Prepare and process new matter forms, request conflict checks, and open new files.
• Coordinate intake and engagement processes, maintain documentation, and reduce repetitive attorney involvement.

• Assist attorneys with tracking and monitoring alternative fee arrangements.
• Assist attorneys with automation, tracking, and monitoring of matter budgets.
• Partner with the billing team to oversee time entry, billing inquiries, and collections.

• Coordinate client communications, manage sensitive information, and serve as liaison between attorneys, clients, and internal departments.

• Proactively manage attorneys’ inboxes, prioritizing and flagging urgent communications; draft, review, and respond to emails on behalf of attorneys; organize and archive correspondence.
• Provide general administrative support: maintain attorney contacts; track CLE and membership requirements; operate office equipment.
• Conduct all business confidentially; cope with demands from timekeepers; maintain composure under pressure.
• Review and route incoming mail and fax communications; prepare and process outgoing mail and faxes; arrange specialized mail or messenger services; ensure attachments, exhibits, and enclosures are included.
• Assist in coordinating attorneys’ calendars, meeting arrangements; make travel arrangements and prepare itineraries.

• Prepare, edit, format, and proofread legal documents, correspondence, and presentations; manage version control, file organization, and secure document storage in compliance with firm policies.
• Type, transcribe, revise, and proofread legal documents accurately; prioritize assignments; meet specific deadlines on projects.

• Show proficiency in the assigned Practice Specialty Center.
• Exchange information regularly, document workflows for coverage that support attorney preferences, and share training tips with team members.
• Demonstrate effective teamwork and communication; participate in regular team meetings.
• Delegate specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control.

• Identify opportunities for process improvements.
• Leverage automation and dashboards to improve tracking, organization, and execution of work.
• Participate in applicable AI and technology‑related trainings.
• Research emerging tools and best practices and recommend process improvements.

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.
• 5+ years relevant experience providing comprehensive support to organizational…