Manager, Registration and Records

Job Title

Manager, Registration and Records

Under the general supervision of the Dean of Enrollment Services and Registrar, the Manager, Registration and Records, provides leadership and direction, in student registration and records functions. Ensures compliance with all federal and state registration and records issues; assists in developing and executing a comprehensive strategy for registration and records operations including: assisting the dean with audits of the system, bulk registrations, transcript and records issuance, transcript analysis for entry and graduation, assisting in the maintenance and set-up for the student information system.

Maintains consistency, accuracy and student-centered customer service by ensuring internal processes are efficient and effective generating continuous service improvement. Requires detailed knowledge of regulations and best practices with the ability to exercise independent judgment Instructions received are general in nature with a general review of results achieved. Communication is continuous between the dean, division, industry partners, specialized agencies, and governmental regulatory bodies.

• Registration and Records Operations and Oversight: Serves as lead technical Registration and Records resource. Coordinates the day-to-day functions of the front and back office operations (including workflows, emails, phone, and walk-in traffic to ensure timely services), assists in coordination of the enrollment and registration processes in the office and as part of outreach to various high schools and campus locations. Functions as the supervisor of record in the absence of the dean.
  
  Coordinates with the Veterans benefits specialist to ensure appropriate registration for veteran and military students each semester. Guides the bulk registration from departments including dual enrollment, cohort, and other programmatic enrollments and registration processes.
• Technical Assistance and Guidance: Provides technical assistance and guidance to students, staff, faculty and administrators in the interpretation, clarification and application of regulations, registration and records guidelines, procedures and policies including enrollment, course registration, graduation and academic transfer policies, requirements and procedures. Researches, reviews, processes and/or approves a variety of student petitions including residency, course eligibility, fee modifications and changes in academic records as well as assists instructors with enrollment related issues.
  
  Provides oversight of the duplicate  in cooperation with staff and IT.
• Records Management, Audit and Reconciliation: Maintains and assists with audit and reconciliation of all student supporting documentation to meet retention and audit requirements. Rotates records and schedules records for destruction as needed following established District policies and procedures. Maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures.
• Policy Development and Maintenance: In partnership with the dean, formulates, recommends and implements policies, processes and procedures. Oversees the development and implementation of departmental operating procedures and ensures staff has appropriate training on these procedures.
• Fiscal and Budget Administration: Assists the dean with the departmental budget to ensure appropriate expenditures consistent with office needs, goals, and objectives. Monitors budget activity, including attention to hiring, training, budget requirements, implementation, and collaboration with other departments.
• Committee Participation and System Engagement: Participates in cross-functional committees and organizes, reviews, and debriefs meetings among stakeholders. Leads the cross-functional advisory team for student employee oversight and development including new employee orientation, supervisory training, and student employee on-boarding.
• Data-Driven Decision Making and Continuous Improvement: Leverages data analytics…