Human Resources Assistant

Milwaukee Area Technical College – Human Resources Assistant – Milwaukee, WI

Milwaukee Area Technical College (MATC) is Wisconsin’s largest and most diverse technical college, offering 170+ high‑quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four‑year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow.

The position performs a wide variety of administrative and staff support duties of a highly responsible and confidential nature to assist the department’s operations. It is the first point of contact for all HR inquiries and supports HR front‑desk operations while troubleshooting problems to meet customers’ needs.

• Perform front desk reception duties: Answers telephones and directs calls to designated personnel. Responds to questions and inquiries by providing information of a technical nature, requiring knowledge of department operations and procedures; exercises discretion in determining the nature of information to be released; refers unusual inquiries to supervisor for handling.
• Perform Administrative Tasks: Performs administrative tasks to include but not limited to; data entry, word processing, filing, composes routine correspondence, greets and assists visitors by directing them to appropriate persons, answers phones, sets appointments, maintains records, orders supplies and equipment repairs. Completes work verification and loan forgiveness requests. Receives, opens, sorts and distributes mail. Routinely checks the HR email mailbox.
• Prepare and Process Documents: Prepares standard forms, invoices and related documents according to the college procedures and guidelines. Prepare correspondence, memos, minutes, reports, agendas, and other complex, technical and confidential documents captured by various methods.
• Provide Data Information: Gathers and/or provides information, maintains records, and interprets data requiring reference to a variety of sources. Runs and maintains complex statistical reports including designing formats for complex tables, charts and graphs. May conduct special studies to report recommendations as requested.
• Personnel File Maintenance: Assists in maintenance of the personnel file room, including but not limited to filing completed paperwork, revising labels due to name changes, moving files to the appropriate cabinets and ensuring the space is neat and organized.
• HR Event Support: Provides operational support to HR leaders who coordinate HR‑led events, i.e., All Manager Meetings, MATC Day, Retirement Celebrations, WE Care Breakfast celebrations, etc.
• Answer Correspondence: Responds both orally and in writing to questions relative to the application of district and departmental procedures; edits and proofreads documents; maintains financial, personnel records and databases, and updates them as necessary. Tracks budget, compiles and analyzes information for reports or presentations; prepares charts, graphs, or tables.
• Systems and Application Support: Complete assigned tasks within HR systems and applications. Create and maintain Google Drive folders and electronic records, initiate communications in Publicate, enter and monitor jobs in Neogov, compile survey results using Survey Monkey, and support workflow coordination to ensure timely completion and approvals of departmental projects, communications, and administrative processes.
• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators. Coordinates closely with the Facilities Planning team and leadership.
• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively organizes…