Circulation Services Assistant

Summary

The Whitefish Bay Public Library is looking for a friendly, service‑minded person to join our team. Our library plays a central role in the community, consistently ranking among the top libraries in Wisconsin for circulation. We offer a busy, welcoming environment with something always going on, and our programs and collections make the library a favorite stop for people of all ages.

Circulation Desk

• Contribute to a positive, helpful and inviting environment for library users and maintain excellent patron service.
• Act as a team player and maintain positive interpersonal relationships with co‑workers.
• Maintain a professional demeanor and excellent communication skills.
• Receive all incoming telephone calls to the Library with appropriate etiquette.
• Refer patrons to the appropriate service point for assistance.
• Use the automated circulation system to conduct transactions.
• Check materials in and out; process holds; process MCFLS delivery items.
• Register new patrons and update patron records.
• Collect and inform patrons about fines and fees.
• Pull material from shelves and route for holds or delivery.
• Accept donated material from patrons.
• Assist in the training and direction of page/shelvers.
• Communicate to the next shift of clerks about any important issues or updates.
• Maintain confidentiality of patron information.
• Perform other duties as required.

Processing (workroom) Activities

• Prepare, repair, and recondition library materials.
• Process materials for withdrawal or discard.
• File CDs and pamphlets.
• Sort and route mail, books, and periodicals as assigned.

• Graduation from high school or GED equivalent.
• Experience working with the public in a customer service environment.
• Ability to communicate tactfully, courteously, and effectively with the public and other staff members.
• Basic understanding and knowledge of library materials and procedures.
• Ability to make independent judgments with no adverse impact on the Library.
• Ability to operate relevant tools and equipment used in the position.