Hotel Executive Assistant Job Milwaukee area,Wisconsin USA,Administrative/Clerical

Hotel Executive Assistant

Pay based on experience | First shift

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure all of our hotel guests are happy with our service? As a Hotel Executive Assistant, you will have a genuine passion for guest service, top notch organizational skills, and the ability to interact with guests and team members professionally. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal

Duties and Responsibilities (
* Essential Functions)

Provide administrative support to the Hotel Director. Responsibilities include but are not limited to composing and typing correspondence and reports; preparing outgoing mail; sort and route all incoming mail and packages to appropriate team member; processing and filing of all incoming and outgoing correspondence and other departmental records for the Hotel Administration office; scheduling appointments; maintaining Directors' calendars.

Answer all incoming phone calls. Determine the subject matter, urgency, nature of business, and take and relay messages in a prompt and professional manner. May be required to respond to guest complaints and/or inquiries promptly and courteously, referring to the appropriate individual(s) as needed.

Read and analyze incoming memos, legal documents, submissions and reports to determine their significance. Respond to appropriate parties in a timely and professional manner.

Prepare, draft and edit reports, memos, letters and other documents or policy and procedures for Director and supporting departments.

Create and maintain databases, spreadsheets, graphs and presentations.

Schedule and coordinate meetings, calendars and appointments as needed.

Attend required meetings, type and distribute agendas and minutes.

Perform general office duties such as ordering office supplies and equipment for and perform basic recordkeeping.

Copy, file and retrieve documents, records and reports, as needed.

Conduct research, compile data and prepare information, as requested.

Maintain departmental files.

Act as a liaison between the internal staff, outside vendors, and department leaders at all levels.

Support cross-functional projects and initiatives across the Directors areas of responsibility, assisting department leads with reports, meeting agendas, and other administrative tasks as assigned

Gain and maintain proficiency in all relevant departmental systems to provide seamless administrative support

Maintain confidentiality and professionalism within the department and the organization.

Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

Act as back up for Executive Assistant and perform Executive Assistant duties as assigned.

Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

Perform other duties as assigned.

Job Qualifications

High school diploma or equivalency required. Some higher education preferred.

Two (2) years administrative assistant or related experience required.

Previous experience in the hospitality/hotel industry preferred.

Office skills must include the ability to use standard office equipment and ability to demonstrate intermediate knowledge of Microsoft Office specifically Excel, Word, and PowerPoint.

Ability to maintain organization, meet deadlines and possess integrity and discretion in handling confidential information.

Ability to handle multiple projects simultaneously.

Ability to proactively set up meetings with various levels of internal and external attendees while managing varying meeting calendars, locations and accommodations.

Ability to solve practical problems and deal with stress.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Ability to read, analyze and interpret documents.

Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints…