Office Operations Associate - Second Shift

Position Summary

Under the general supervision of the Program Assistant Supervisor, Advanced, this position's primary responsibilities are to provide second shift administrative support to office staff and serve as backup to first shift office staff when needed. Primary duties include ensuring timely callbacks occur by assigning and logging each call back request, and Mandated Reporter letters have been sent to the appropriate parties.

This position will be required to follow direction and complete tasks efficiently and independently while adhering to program policies and regulations. This position will exercise considerable tact, judgement, and decision-making skills while maintaining a professional attitude and demeanor while performing program specific assistance, as assigned.

View the complete position description.

Salary Information

The classification title for this position is Office Operations Associate. The starting salary is $21.05 per hour ($43,784 annually). Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.

The pay schedule/range is 02-10. A one-year probationary period may be required.

Job Details

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

Qualifications

Minimally qualified applicants will have:

* Experience handling sensitive/confidential information and/or documentation

* Experience performing day-to-day administrative support (i.e. filing, updating forms, drafting memos, maintaining/updating spreadsheets, mail merges, receiving mail, monitoring office supply inventory, assembling materials related to interviews and placements)

* Experience handling multiple requests (i.e. directives, questions and issues from several program areas, internal departments, and external customers)

Well-qualified applicants will have:

* Experience working with or handling public records requests, recordkeeping and/or filing/tracking records

* Experience using databases or regulatory software (eWiSACWIS or similar) to research and pull program/business information for internal/external requests or customers

* Experience providing administrative support to others with a high level of discretion.

How To Apply

If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted.

After you are logged in and are viewing the announcement, click "Apply Now." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered.

Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials.

Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process.

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations to qualified applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the…