Bilingual Administrative Assistant I

La Causa, Inc. seeks a part-time Bilingual Administrative Assistant I to support programs serving children, families, and adults. Responsibilities include greeting visitors, answering and routing calls in English and Spanish, scheduling appointments, maintaining records, preparing documents, and supporting program staff with data entry and reporting. The role ensures professional, culturally responsive customer service to underserved and Latino communities. Ideal candidates are organized, detail-oriented, proficient with Microsoft Office, and able to communicate clearly with diverse families and community partners.

Responsibilities

• Provide bilingual (English/Spanish) front-desk reception and customer service
• Answer, screen, and route phone calls; take accurate messages
• Schedule and confirm appointments for staff and programs
• Maintain organized paper and electronic records and files
• Perform data entry, reports, and basic database updates
• Prepare, proofread, and distribute letters, forms, and program materials
• Support staff with copying, scanning, and general office tasks
• Assist families and visitors with check-in, forms, and program information
• Handle confidential information in compliance with agency policies
• Collaborate with team members to support daily program operations

Required Skills

• Bilingual English/Spanish communication
• Customer service
• Phone and front-desk reception
• Scheduling and calendar management
• Data entry and record keeping
• Microsoft Office (Word, Excel, Outlook)
• Document preparation and filing
• Confidential information handling
• Time management and organization
• Basic database or case management systems