Membership Coordinator

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks,and solutions to a global membership of individuals and organizations spanning more than 140 countries.

ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

The Position

This positionsupportsthe overall

Membership Workgroup in executing efforts to enhance member value,engagement,and retention.

Assistsmembershipwith data,member record maintenance, and communication. Additionally,this position will support various membership initiative sand administrative tasks.

The ideal candidate will be detail-oriented with excellent organizational skills andhavepreviousexperienceusingCRM/AMSsystemsormarketing automation tools within a membership or association environment.

The hourly pay range for this role is $19 - $23.99/hr any extended offer is based on the candidate's experience and overall fit for the role.

Main Responsibilities

• Supports the Membership Workgroup by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, andmaintainingeffective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures for all membership-related functions, includingmaintainingworkgroup policies, procedures, SOPs, and process documentation to ensure materials are current,accurate, consistently formatted, and stored in the appropriate shared repository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly whilemaintaininga high standard of customer service.
• Identifies recurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update andmaintaincommittee records in CRM/AMS. Supports advanced, retired, and hardship membership workflows for individual members.
• Ensures version history and updates to membership applications,collateralandwebsite.
• Works with the Office Services team to coordinate all Membership shipping needs.
• Manage Membershipworkgroup inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ
  
  Competencies:
  
  Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Working Conditions and

Physical Requirements:

Hybrid Office Environment with Tuesdays & Wednesdays in office atthe Milwaukee Headquarters location. Must be able to travel up to 5%.

Bring Your Best:
Position Minimum Qualifications

• A high school diploma
• A minimum of three years of experience in customer service and administrative support
• Or an equivalent combination of experience and education
• Must be able tocomply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship(e.g., STEM OPT, TN, H-1B, or other work visa).

The Location

ASQ is conveniently situated in downtown Milwaukee,immediately adjacent tomajor freeway exits and the robust downtown economy.

The Avenue MKE and Riverwalkaccessprovides ouremployeeseasy indoor and outdoor access to shopping, restaurants,and coffee shops. Our office space is in a historic building incorporating newly designed workstations,an optionfor…