Commercial Operations Manager

Position: Commercial Operations Manager I
The Commercial Operations Manager at the Clutches & Brakes Division (C&B) leads business growth, pricing strategy, and operational excellence by managing commercial activities, driving process improvements, supporting sales and customer needs, overseeing data analytics, and coordinating cross-functional teams while embodying leadership competencies such as accountability, resilience, and results-driven action within C&B, reporting to the Director of Commercial Operations.
** Key Responsibilities
**** Process Improvement & Operational Efficiency
*** Lead process enhancements across order management, inventory control, and dashboard metrics.
* Drive technology adoption in sales processes and root cause analytics.
* Translate business inquiries into actionable analytics requirements.
* Champion RBS/Kaizen and 80/20 simplification initiatives to improve operational efficiency.
** Commercial Coordination & Global Operations
*** Oversee commercial activities including pricing, quotations, terms of sale, delivery, and lead times for customers
* Ensure compliance with corporate policies for contracts and commercial transactions.
* Safeguard documentation processes for IP, prototypes, cost estimates, and contracts.
* Facilitate technology transfer across global manufacturing and technical teams.
* Collaborate across product groups and regions to support global operations.
* Represent the site in strategic discussions with the global Matrixed Sales Organization, aligning business development priorities with broader sales initiatives.
** Sales, Pricing, Forecasting & Customer Support
*** Implement pricing strategies, support deviation reviews, and monitor profitability/margin trends.
* Lead quotation activities and coordinate with Product Managers to drive growth and profitability.
* Analyze customer needs and deliver tailored product and service solutions.
* Conduct market research and apply 80/20 methodology to pricing and product performance.
* Provide real-time, actionable insights and recommendations.
* Monitor market trends and advise on pricing/margin impacts.
* Resolve escalated issues related to data integrity and trade pricing.
* Expand top account opportunities by replicating successful strategies and leveraging differentiated offerings.
* Collaborate with RRX sales team on growth strategies, account targeting, and customer engagement.
* Lead customer engagement initiatives including value proposition presentations, site visits, and strategic planning sessions.
* Develop and maintain sales forecasts in collaboration with cross-functional teams to support demand planning and strategic decision-making.
** Data Analytics & Reporting
*** Maintain and enhance dashboards and reports using tools like Powerhouse, BI, SAP, and SFDC.
* Ensure data accuracy and integrity in daily/monthly reporting.
* Apply 80/20 methodology to sales, product, and pricing analytics.
* Oversee strategic database releases and validate assumptions with Strategic Marketing.
* Conduct quantitative and qualitative analysis of sales channels and performance.
* Support CRM processes including funnel management and quoting.
* Integrate forecasting models into reporting tools to support proactive decision-making.
** Operational & Team Coordination
*** Provide daily support to CSR, Sales, Inside Sales, Operations, PM, and BDM teams.
* Manage customer/distributor communications and documentation (contracts, NDAs, warranties/RMAs).
* Coordinate strategic planning with Engineering and Product Management.
* Organize onboarding and training for new team members and interns.
* Support lead funnel, quote generation, and performance reviews.
* Enforce sales policies and assist with escalations.
** ERP & Product Line Simplification Support
*** Support supply chain optimization and footprint reduction activities, as well as product line simplification projects, across various stakeholder.
* Oversee customer records and ERP code mapping.
* Track savings and margin expansion, focusing on 80/20 cost drivers.
** PROFESSIONAL EXPERIENCE/QUALIFICATIONS
***
* Minimum Qualifications:

*** Bachelor’s degree in Business, Marketing, Data Analytics, or related field.
* Strong organization, collaboration, and communication skills.
* Ability to structure and quickly synthesize large volumes of data to develop actionable insights.
* Proficiency in Excel and familiarity with SAP, BI tools, or CRM platforms.
* Excellent communication and collaboration abilities.
* Eagerness to learn and contribute to a fast-paced team environment.
* Interest in applying 80/20 thinking to business challenges.
** Preferred Qualifications
*** Experience working on multi-functional teams.
* Solid problem-solving and analytical skills.
* Proficiency in advanced analytics platforms.
* Demonstrated ability and desire to learn new systems and applications.
* Customer-centric mentality, with customer-facing working experience.
* Experience in Customer Service, Sales, Planning, Manufacturing, Transportation, Finance, or Distribution.
* Project management…