Senior Customer Operations Manager

What We Need

Brady Corporation is looking for a Senior Manager of Customer Operations. The Senior Manager of Customer Operations is a strategic leadership role responsible for the seamless integration of Customer Service, Order Entry and Quoting. This leader will manage a high‑performing, multi‑disciplinary team to ensure that our customers receive world‑class service and rapid, accurate commercial quotes. The ideal candidate is an operational architect who can balance empathy with efficiency and technical proficiency with commercial acumen.

They will report directly to the Director of Customer Experience.

• Standardize processes across the Service, Order Entry and Quoting functions to ensure a unified "One Voice" customer experience.
• Manage high‑level KPIs including CSAT, NPS, Resolution Time, Quote Accuracy, and Quote Turnaround Time.
• Drive digital transformation by identifying and implementing automation tools and AI‑driven solutions within the operations workflow.

• Oversee the frontline service teams to ensure consistent delivery of premium support.
• Act as the final escalation point for complex customer issues, ensuring resolutions align with our brand values.
• Forecast staffing needs and manage resource allocation to handle seasonal surges in volume.

• Manage the Quoting team to ensure pricing accuracy, margin protection, and rapid delivery of estimates to the Sales organization.
• Audit quoting data to identify trends in win/loss ratios and commercial bottlenecks.
• Implement automation tools to reduce handling time and increase productivity.

• Bachelor's degree.
• Minimum 7 years leadership experience.
• Demonstrated process improvement and strategy development.
• Strong professional verbal, written, and interpersonal communication skills.
• Presentation skills and ability to facilitate discussions in a large group setting.
• Experience working with SAP or equivalent operating system.
• Experience working with CRM systems.
• Experience in a manufacturing company, preferred.
• Experience with Six Sigma or Lean manufacturing concepts, preferred.
• Experience with Salesforce or Nice Mpower technology platforms, preferred.

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room – we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications – powered by our world‑class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
• Generous 401(k) with company match.
• Paid time off and holidays.
• Opportunity to participate in incentive programs for all full‑time employees.
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance.
• Education reimbursement opportunities.
• Scholarship program for children of Brady employees.
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
• Dress‑for‑your‑day dress code.
• Charitable contributions matched through Brady’s Matching Gift program.