Order Management Specialist

About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on Fin Tech 100
• 35th among top private companies in New Jersey

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Title:
Order Management Specialist

Duration: 6 Months (Could go beyond)

Summary/

Purpose:

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma.).
• Order Entry and backlog quality. Implement changes as required for each project followed.
• Fulfillment grounded on SCOT optimization.
• Ensure orders validation, compliance and approvals before Order Entry.
• Own and update timely key dates using local operating mechanisms and reports.
• Set up contract review with Finance/OTR Regional Manager.
• Daily follow up of customer credit documentation and inventory.
• Follow shipment, installation, application via reports.
• Follow up on collections issues due to OTR.
• Provide root cause on defect analysis.

Qualifications/Requirements

• Bachelor’ s degree OR Associates degree and 5 years related experience OR high school diploma & 15 years related experience.

Desired Characteristics:

• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Need to be able to prioritize Proactively follow up on open issues
• Basic accounting skills
• Current or previous experience in a project management, customer relations or order management role
• Previous experience supporting Sales or Service teams
• Proven ability to build relationships with remote colleagues
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
• Ability to work extended hours & weekends during peak times of the year