Director of Strategy – Digital Commerce & Channels

Director of Strategy – Digital Commerce & Channels

Rite‑Hite is advancing how customers engage with us digitally, to strengthen and scale our relationship‑driven consultative sales and service model. We’re seeking a strategic leader to help shape and deliver our e‑commerce and digital channel strategy across our Distribution business.

• Job Category:
  General Management
• Schedule:
  
  Full time
• Location:
  
  Hybrid, corporate headquarters in Milwaukee, WI
• Seniority Level: Director
• Employment Type:
  
  Full‑time
• Job Function:
  Sales and Business Development
• Industry: Machinery Manufacturing

• Lead the development and execution of digital commerce and channel strategy aligned with Distribution goals.
• Translate strategy into a clear roadmap of initiatives, milestones, and measurable outcomes.
• Define how e‑commerce supports and enhances sales and service in a complex B2B model.
• Partner with Sales, Service, Operations, IT, Product, and Marketing to drive alignment and execution.
• Lead cross‑functional work streams through influence and collaboration.
• Establish governance, KPIs, and progress tracking to support accountability and momentum.
• Shape digital customer experiences across parts ordering, service requests, scheduling, invoicing, and customer portals.
• Support change management and communication efforts to drive adoption across teams and customers.

• 7+ years of experience, including 3+ years in strategy consulting and/or strategy roles within B2B, manufacturing, or industrial environments.
• Experience building or scaling B2B e‑commerce or digital commerce capabilities in complex business models, including third‑party platforms (Amazon Business, Grainger, etc.).
• Proven ability to develop business cases and support executive‑level decision‑making.
• Strong analytical and strategic thinking with a bias toward action.
• Ability to lead initiatives without direct authority and work effectively across teams.
• Hands‑on, adaptable mindset with strong interpersonal skills.
• Familiarity with ERP, CRM, e‑commerce, and service platforms.
• MBA preferred; experience working client‑side after consulting a plus.

• Family‑owned company with a collaborative and transparent culture.
• Opportunity to help build and grow capabilities with meaningful enterprise impact.
• Highly visible role contributing to the evolution of digital commerce in an industrial environment.

Arbon Equipment – A Rite‑Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world‑class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment – A Rite‑Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(k) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite‑Hite is an Equal Opportunity/Affirmative Action employer offering a drug‑free workplace for our customers and employees.