Global Program Operations Manager

Milwaukee, Wisconsin, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

The Global Program Operations Manager owns and operates the execution backbone of global commercial programs within the Global Industry Accounts (GIA) organization. You will sit within Commercial Operations and serve as the single point of accountability for translating global industry sales strategy and program intent into clear operating models, governance, processes, and field‑ready tools.

You will manage the daily operational ownership of foundational global programs. These programs include the Global Account Program, account planning execution, executive sponsor engagement, and cross‑industry sales processes. You will ensure that these programs are well‑defined and scalable across regions. We measure success through program clarity, field adoption, execution discipline, and our on‑time completion of defined program cadences and governance cycles.

In addition to running core programs, you will partner with sales leadership, regional operations, and Commercial Operations COEs to identify execution gaps, and support global go‑to‑market evolution. This position is not a strategy‑only or advisory role; it operationalizes programs, maintaining governance, and ensuring global commercial projects work in practice, not just in design. You will report to the Director, Commercial Operations and have a hybrid schedule working in Milwaukee, WI or any one of our business locations in the US.

• Global Account Program Operations
  • Oversee the end‑to‑end operating model for the Global Account Program, including:
    • Account planning execution standards
    • Annual and in‑year planning cadences
    • Executive Sponsor engagement model
    • Translate program requirements into practical sales tools, including templates, playbooks, timelines, governance decks, and FAQs used by Global Account Managers and leaders.
  • Lead the Global Account promote/demote process, including:
    • Define and maintain criteria
    • Manage annual and ad‑hoc movement cycles
    • Coordinate input
    • Prepare decision materials and leadership communications
  • Be primary Commercial Operations contact for Global Account Managers, industry sales leaders, and regional ops partners related to program execution and interpretation.
  • Monitor program adoption and execution quality, identifying gaps and driving corrective actions through process updates, enablement, or stakeholder engagement.
• Global Sales Processes & Cross Industry Programs
  • Manage global, cross‑industry commercial processes, such as Wins/Losses and other standardized commercial motions around industry.
  • Create process documentation, workflows, and governance artifacts in Commercial Operations repositories to ensure clarity and version control.
  • Promote agreement across regions to ensure definitions, expectations, and execution, while accounting for regional nuances where required.
  • Partner with enablement, analytics, and operations teams to ensure processes are supported by the right tools, data, and reporting.
• Special Projects & Strategic Initiatives
  • Lead commercial operations projects that align the GIA operating model with the broader GSM go‑to‑market strategy, including:
    • Capacity planning inputs
    • Resource and coverage recommendations
    • Role clarity and operating model improvements
  • Conduct structured analysis to identify execution gaps, inefficiencies, or scaling challenges within global industry programs.
  • Lead cross‑functional, multi‑region projects from concept through implementation, ensuring clear…