2nd Shift Supervisor - Commercial Facilities

Job Title

2nd Shift Supervisor

At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

At City Wide Facility Solutions of Southeastern Wisconsin, we're more than a facility management company — we're a people-first, purpose-driven team committed to making a lasting impact. Our culture is built on servant leadership, integrity, teamwork, community impact and the belief that excellence is achieved when we lift others up. We celebrate wins, support our employees and contractors like family, always aim to be 1% better every day, and never lose sight of the bigger picture: helping our clients, contractors, and communities thrive.

We're intentional about building a workplace where people are valued for who they are and what they bring. Whether it's receiving a raving review from a client, supporting a teammate, or contributing to a community initiative, you'll find purpose in your work and pride in your impact.

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or accounts needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Update CRM at each account with proper documentation
• Other duties as necessary.

The work week is Monday-Friday. The shift typically starts at 3:30pm and ends at 12am.