Head of Clinical Delivery

Accountabilities

1. Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.

2. Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.

3. Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.

4. Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.

5. Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.

6. Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.

7. Engage external stakeholders (e.g. DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.

• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy

• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers/partners where relevant

• Qualified health professional with current registration/license to practice and continuous professional development compliance.
• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.
• Demonstrable leadership of audit/assurance functions in clinical environments
• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.
• Experience in creating and executing action plans to consistently drive quality and performance improvement.
• Strong analytical skills with proficiency in Excel and Power Point
• Proven stakeholder management; able to influence and empower others to make proactive decisions

• Management experience leading multi-disciplinary clinical teams
• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services

• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion

• Maintains and consistently applies professional skills. Manages own professional competence and accountability, in accordance with the appropriate governing body/code of conduct and practice standards.
• Complies with all applicable continuous professional development requirements
• Ensures professional practice standards and "best practice" are maintained in all areas of work
• Ability to prioritise projects and tasks effectively.
• Flexible and adaptable; responds proactively to changing customer/business needs.
• Confident and effective communicator, verbally and in writing with ability to adapt communication to audience needs, interacting constructively with a range of audiences.
• Drives solution focused innovation to benefit the wider business
• Data-Driven Decision Making
• Demonstrates people-centric leadership - Inspiring engagement with commitment to develop team member and colleague capability and confidence to ensure growth.
• Agile execution with attention to detail and delivery to completion
• Embraces innovation and technology

National travel to Assessment Centres to support health professionals as required and attend key meetings.

MAXIMUS is committed to…