Security Account Manager

Security Account Manager – Full Time – Milwaukee, WI

We offer a full benefits package, PTO, weekly pay, and more!

Salary: $65,000/Year

This position supports a 24/7 operation. While the primary schedule is weekday business hours, candidates must be willing to work a flexible schedule and be available to support evening, overnight, and weekend operations as needed.

We are seeking an experienced Security Account Manager to oversee a large, high-profile account portfolio consisting of multiple sites and service lines, including mobile patrol, static guarding, and Security Operations Center (SOC) operations.

This is a hands-on leadership role responsible for driving operational performance excellence, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistent service delivery across a complex security program in a high-expectation environment. This is a highly visible role requiring exceptional communication, organization, and problem-solving skills. The role is high visibility and required high levels of communication. The position will be primarily field based work with regular office responsibilities as needed.

What Your Day May Look Like

• Serve as primary liaison for a high-profile client portfolio.
• Lead monthly performance and business review meetings.
• Monitor Key Performance Indicators (KPIs) and ensure contractual service expectation standards are consistently achieved.
• Build and maintain a trusted, solutions-oriented focused client relationship.
• Provide proactive communication and timely follow up with clients.

• Manage multiple sites, including mobile patrol, static guarding, and SOC operations.
• Ensure full staffing coverage and operational continuity across all shifts.
• Maintain active visibility during 2nd and 3rd shift operations. Maintain an active field presence during second and third shifts to support operations and employees.
• Support 1st shift business hours for client meetings, leadership alignment collaboration, and operational oversight.
• Conduct routine site visits and operational audits.
• Oversee scheduling, workforce planning, and cost control measures.
• Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.

• Lead, coach and develop supervisors and frontline security professionals across multiple shifts.
• Address disciplinary matters promptly and professionally.
• Coach and mentor team members to improve performance and prepare high-potential employees for advancement.
• Promote a culture of accountability, professionalism, engagement and continuous improvement.
• Conduct regular employee check ins to strengthen communication, engagement and retention.

• Ensure adherence to post orders, policies, and regulatory requirements.
• Oversee incident reporting accuracy and investigative follow-up.
• Conduct performance evaluations and implement improvement plans when necessary.

• Place the client's experience at the center of every decision and interaction.
• Build trusted partnerships through proactive communication, responsiveness, and accountability.
• Anticipate client needs and identify opportunities to improve service and operational performance.
• Address concerns with urgency and follow through until resolution.
• Consistently deliver a level of service that strengthens client confidence and supports long-term partnerships.

What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• Daily Pay Access Program!! 
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Position Requirements

• Must be at least 18 years of age.
• Valid driver's license and clear driving record required.
• High school diploma or GED required.
• Must have 5+ years of leadership experience in security or related operational management.
• Previous experience managing multi-site or large-scale accounts preferred.
• Strong background in performance management and employee development.
• Experience writing or updating post orders and operational procedures.
• Proven ability to manage client relationships in high-visibility environments.
• Proficient in basic computer and technology use.
• Comfortable working flexible hours to support multi-shift operations.
• Strong communication, organizational, and problem-solving skills.
• All candidates must be willing to participate in Securitas' pre-employment screen process, including drug screen and background investigation.

EOE/M/F/Vet/Disabilities