Mutual Fund Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank Global Fund Services offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks.

As a Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service within the mutual fund industry to our growing group of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

Job Description s:

• Act as the primary liaison for clients regarding transfer agent (TA) services, providing professional, timely support to mutual fund clients, shareholders, auditors, and internal partners
• Build and maintain strong client relationships by responding promptly to inquiries, understanding client priorities, and ensuring a high level of client satisfaction
• Educate clients on new transfer agent product offerings, industry updates, and enhancements, including promoting adoption of digital tools and solutions
• Evaluate pricing and support client adoption of new services in alignment with business goals and client needs
• Partner with transfer agent teams to identify and implement process improvements that enhance client experience and operational efficiency
• Ensure adherence to internal standards, client service level agreements (SLAs), and regulatory requirements, including SEC and IRS guidelines
• Demonstrate strong organizational skills by effectively prioritizing work, managing multiple tasks, and adapting to shifting client needs and deadlines
• Leverage in-depth knowledge of transfer agent functions and processes to support operations and resolve complex issues
• Produce high-quality work that is accurate, thorough, and detail-oriented
• Collaborate with cross-functional teams across the organization to deliver consistent and effective service
• Provide peer leadership by sharing knowledge, supporting team members, and reinforcing understanding of internal policies and procedures
• Contribute to a culture of continuous improvement, risk awareness, and employee engagement aligned with quality management standards

• Bachelor's degree in business administration or related field, or equivalent experience
• Four to six years of experience in a mutual fund related or brokerage industry position

• Ability to perform multiple tasks in a dynamic working environment with minimal supervision.
• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impact the mutual fund industry.
• Working knowledge of applicable SEC and IRS regulations as well as understanding of mutual fund investment company concepts.
• Excellent oral and written communication skills, organizational and time management skills and problem-solving abilities.
• Excellent PC skills and working experience in Windows environment and Office Suite products.
• Working knowledge of software programs and applications specific to Fund Services.
• Manage client relationships and may assist TA Client Service Managers with client responsibilities and departmental initiatives.
• Interactio…