Senior Business Analyst - CTLS Business Lead

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Senior Business Analyst - CTLS Business Lead at Gainwell, you will serve as the functional lead supporting Wisconsin's Children's Long-Term Support (CLTS) program. This role requires a highly organized, self-directed lead BA who can independently manage a portfolio of maintenance activities and projects while serving as the primary liaison between Wisconsin DHS, business stakeholders, project teams, and technical resources for the CLTS

Functional Area

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The successful candidate must demonstrate strong ownership, accountability, business analysis expertise, and operational awareness. This role extends beyond requirements gathering and requires active leadership of work throughout its lifecycle, ensuring stakeholder alignment, risk management, and successful delivery of business outcomes.

Your role in our mission

Play a critical role in supporting Wisconsin's Children's Long-Term Support (CLTS) program and ensuring Gainwell continues to meet client objectives in a complex Medicaid environment.

• Serve as the
  
  Functional Area
  
  Business Lead for CLTS and act as the primary business analysis point of contact for assigned initiatives.
• Lead and coordinate operational initiatives, maintenance activities, enhancements, change requests, and project-related work from initiation through implementation and closure.
• Coordinate business analysis activities across business stakeholders, project managers, developers, testers, operations teams, and client representatives while serving as the primary bridge between business and technical teams to define, document, communicate, and validate requirements and solution outcomes.
• Facilitate requirements elicitation sessions, business process reviews, solution discussions, stakeholder meetings, and client-facing presentations.
• Own and manage a portfolio of operational work, maintenance activities, and projects, ensuring accurate status tracking, timely progression through established life cycles, resolution of blockers, and proactive communication of risks and dependencies.
• Analyze and improve business processes to support operational efficiency, regulatory compliance, and client objectives.
• Verify business requirements have been met by supporting testing activities, validating outcomes, and obtaining appropriate stakeholder approvals.
• Provide guidance, mentoring, workload coordination, and leadership to staff supporting CLTS initiatives.
• Contribute to process improvements, operational standards, training materials, knowledge management, onboarding activities, and continuous improvement efforts.
• Utilize analytical tools, reporting solutions, and data analysis techniques to support business decisions and evaluate solution impacts.

What we're looking for

• 8+ years of experience as a Business Analyst, Business Lead, Functional Lead, Product Owner, or similar role supporting complex technology initiatives.
• 5+ years of experience in Medicaid, healthcare, government programs, or other highly regulated environments.
• Proven experience managing work throughout the full project lifecycle, including requirements gathering, enhancements, maintenance, defect resolution, testing, implementation, configuration, change management, and production support.
• Experience creating, reviewing, and validating business requirements, business process documentation, test scenarios, solution deliverables, and project communications while maintaining accurate stakeholder awareness.
• Strong analytical and problem-solving skills, including experience using Excel, SQL, reporting tools, and data analysis techniques to support decision-making and identify process improvement opportunities.

Leadership & Professional Skills

• Demonstrated ability to independently manage multiple competing priorities while maintaining awareness of work status, risks, dependencies,…