Sr. Manager, Service Excellence Governance
Listed on 2026-08-05
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Business
Change Management, Business Systems & Technology Analysis
Sr. Manager, Service Excellence Governance
Join Komatsu and Be Part of Something Big! Job Overview The Sr. Manager Service Excellence Governance Own the governance, maintenance, communication, and continuous improvement of the KMT Service Policy & Procedure Manual (SPPM), ensuring alignment with Komatsu's global standards while engaging business units, affiliates, and distributors to drive consistent policy adoption, governance, and application. The position has significant influence on the effectiveness, governance, and continuous improvement of Komatsu's global mining aftermarket business, supporting more than US $2 billion in annual aftermarket revenue through consistent application of Service Excellence policies, governance processes, audit programs, and performance management.
Key Job Responsibilities
- Aftermarket Policy Governance
- Audit Program Leadership
- Data Analytics & Digital Integration
- Enterprise Performance Improvement (EPI) Leadership
Qualifications/Requirements Bachelor's degree in Engineering, Business, Information Systems, Accounting, or a related discipline required. Master's degree preferred. Minimum ten years of progressively responsible experience supporting mining service operations, aftermarket support, distributor management, governance, business improvement, or related disciplines. Comprehensive understanding of:
Service operations Distributor business model Aftermarket operations Governance systems KPI development Performance management Continuous improvement methodologies Policy development Service management processes Experience with enterprise business systems including: CRMs (Salesforce) ERP systems (SAP preferred), visualization tools (Power BI preferred), SharePoint. Ability to travel up to 30% of the time
Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays a range of $ - $ - $. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members.
We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
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