CRM Manager Hybrid

JOB REQUIREMENTS

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

• Bonus Plan 10
• Paid Holidays Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

The CRM Manager is responsible for leading the organization's customer relationship management strategy, processes, and platform administration. This role ensures CRM tools effectively support sales, demand generation, service, and operational objectives while driving data quality, user adoption, customer insights, and continuous process improvement. The CRM Manager collaborates closely with cross-functional teams to optimize customer experience, improve operational efficiency, and support business growth.

• Lead the CRM strategy and roadmap to support business objectives.
• Define and prioritize CRM capabilities to meet evolving business needs.
• Establish data governance standards to ensure data quality and integrity.
• Partner with Sales, Demand Generation, Service, and Operations to improve customer experience.
• Drive process improvements and automation to increase efficiency and scalability.
• Promote CRM adoption through training, support, and change management.
• Monitor CRM effectiveness and business outcomes, identifying opportunities for improvement.
• Serve as the CRM business owner and advocate for customer-centric processes.

Required Qualifications To Perform This Job Successfully, An Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable Individuals With Disabilities To Perform The Essential Functions. Knowledge/Skill/Ability Strong proficiency with CRM platforms to support business processes, sales effectiveness and customer engagement.

Comprehensive knowledge of CRM strategy, customer lifecycle management, and sales processes. Excellent analytical, problem-solving, Communication, And Stakeholder Engagement Skills Experience Defining business requirements, process improvements, and adoption strategies. Knowledge of data governance, reporting, and business performance metrics. Ability to lead change, influence stakeholders, and

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities