Quality Analyst

Job Title

Job Description Required

Education:

High School diploma or equivalent

Preferred Education:

Undergraduate degree in business or related field, or equivalent work experience required.

Required Qualifications:

Good knowledge and understanding of products and services applicable to Mutual Funds. Effective verbal and written communication skills. Attention to detail required. One to two years of experience in the quality analysis and measurement activities or in Mutual Fund operations. Good knowledge of the productivity and accuracy standards of Mutual Fund operations. Proficient computer skills, especially Microsoft Office applications. Ability to perform multiple tasks in a dynamic working environment with minimal supervision.

Preferred Qualifications:

Basic knowledge and understanding of the products and services applicable to the assigned area Basic knowledge of the productivity and accuracy standards of the assigned area Effective verbal and written communications skills Proficient computer skills, especially Microsoft Office applications

Client Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks. As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders.

We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications. Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards.

Document quality issues, performance measures and quality improvements for management review. Provide information to assist in training and giving feedback to employees. Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures. Independently analyzes complex cases requiring high level analysis and expertise. Work is moderately complex and may fall outside established procedures. Verify all processing of shareholder transactions, both financial and non-financial, for accuracy and completeness.

Analyze new account set ups and maintenance. Additional responsibilities can include: review of shareholder correspondence for content, clarity, grammar and typographical errors and/or review of Contact Center transactions for caller verification. Communicate any transaction or reference discrepancies to appropriate parties. Resolve all quality control issues and maintain group work standards for volume and accuracy. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

Responsibilities:
Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**