Command Duty Officer - Emergency Management Communications

Command Duty Officer (CDO) Full-Time (Formally EMS Communicator EMSCOM-Paramedic Base)

Office of Emergency Management

Hourly Pay Rate: $28.50 - $42.73

Available to work 2nd shift, holidays, weekends and mandated scheduled and unscheduled overtime is required

Closing Date:
October 05, 2026, or sooner upon receipt of the first 50 application submissions

The Office of Emergency Management (OEM) is in the business of urban resiliency, the protection of lives and property through exacting communications to decision-makers and through the total coordination of resources, on-location and on-time. OEM strives for a 'whole community' approach, meaning collaborative stewardship in government and in private entities, thereby allowing civic society to bounce back from the shocks of our increasingly complex culture.

The Command Duty Officer (CDO) formally EMS Communicator duties will include receiving and notifying hospitals of incoming patients, mass casualty incident management, EM Resource;
Monitor field unit devices; notify PSAPs of OEM scene responders; CAD entries; EMS transports for OEM Special Events; monitor dept dashboards/situational awareness expert;
Dispatcher Assisted CPR, HERC Hotline; roll-calls; tornado siren system; overall County welfare and state of readiness; leadership notifications

• Relaying patient information between the EMS field provider and the receiving hospital, including countywide triage capabilities. Transmit ECGs to receiving hospitals when necessary. Alert field providers of hospital limited diversions and capabilities.
• Triaging all trauma patient reports per the Trauma Activation Protocol, out-of-county and private ambulance companies and alerting hospital teams. Sophisticated communication maintaining contact with emergency responders, rescue units and hospitals.
• Coordinates communications systems between Paramedic Field Providers and MCW Physicians to facilitate online medical control
• Answering and handling all Dispatcher Assisted CPR calls for cardiac arrest patients transferred from municipal PSAPS and entering case information into the database. Participate in mock call trainings.
• Maintain Countywide situational awareness by monitoring the CAD fusion platform [CAD2
  
  CAD] and data dashboard, First Watch. Disseminate emergency alerts via Ever Bridge. Make notifications to internal, external agencies, to include senior leadership.
• Serve as the Southeast Wisconsin Healthcare Emergency Readiness Coalition (HERC) Hotline Representative by answering calls receiving on the HERC line 24/7 and providing prompt notification to HERC staff in the event of an emergency and/or request.
• During a Mass Casualty or Emergency/Disaster, notify Medical Director and OEM Leadership of events. Notify area Emergency Departments of events using WITRAC and provide status updates, request and process ED bed polls, support on-scene triage/transportation officers.
• Establish and maintain relationships with County dispatch centers to include MCSO LEAD, MCTS, Highway, Airport, FMD City Works. Track and monitor activities to create an overall "state of welfare and readiness in Milwaukee County properties, assets and jurisdiction.
• Monitor adjacent public safety units and radio systems: WI Interoperable System for Communications, statewide public safety radio;
  Open Sky, a City of Milwaukee Fire/EMS/Police radio system; NOAA national weather safety radio. 100% participation in roll calls and ad-hoc calls
• Monitor the National Weather Service for tornado alerts and activate the Milwaukee County tornado sirens, when necessary, via the Nex Gen tornado siren system. Perform monthly tests of the system, utilize the UHF radio system, and log results.

• Cur…