Customer Service Representative and Production Manager

A to Z Media provides a full suite of services for comprehensive music, film and multimedia production and is looking for seasoned production professionals to join our team in our NYC headquarters and Portland Oregon office.

Founded in 1994, A to Z Media has devoted the better part of 28 years to transforming good ideas into magical physical media creations, including Vinyl Record Pressing, CD/DVD Replication and Deluxe Printing, Book Publishing, and Packaging of endless varieties.

This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.

The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.

The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.

You will be tracking and driving the process from end to end which includes:

• Working with internal art department trafficking jobs through design/proofing stage
• Issuing purchase orders to all vendors, both domestic and international
• Trafficking all projects through print, manufacturing and delivery to final destination
  
  Communicating on a regular basis with the client as to the status of their projects
• Communicating via phone, email, zoom, etc., both domestic and international
• Maintaining an accurate production schedule and generate weekly status reports for clients
• Navigate internal schedules for domestic and international projects
• Correctly invoicing clients and ensuring that all billable parts are included
• Liaise with in-house Sales personnel as and when necessary
• Additional duties and responsibilities as assigned

The ideal candidate is:

• Client-focused and quality-obsessed
• Proactive not reactive
• A problem solver
• A great communicator
• A great collaborator
• Enthusiastic and self-motivated
• Detail oriented and organized
• Able to project manage and see a project through from start to finish
• Able to work well under pressure
• Not afraid to learn new things

• Excellent organizational skills including in-box management
• Excellent time management skills
• Excellent phone manner and people skills
• A team player attitude
• Knowledge of Microsoft Office
• Knowledge of Google Suite
• A love of music