Customer Service Representative II

Customer Service Representative - Brady Corporation

Brady Corporation is seeking a Customer Service Representative that will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best‑in‑class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

• Handle each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross‑functional collaboration to ensure complete customer satisfaction.
• Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers.
• Identify the problem and all relevant issues in straightforward situations, assess each using standard procedures, and make sound decisions.
• Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience.
• Understand and contribute to company goals, missions, and philosophies as expressed by the customer service manager.
• Contribute ideas, decision‑making skills and good judgment to achieve objectives.
• Objectively resolve customer inquiries and complaints from multiple channels effectively with moderate supervision.
• Become proficient in basic Trade Compliance and International Regulations to reduce risk of non‑conformance for both the customer and organization.
• Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships.
• Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort.
• Identify and initiate problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues.
• Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals.
• Initiate process improvement through collaboration with peers, inter‑company departments, and leadership to exceed goals.

• High school diploma or equivalent.
• Minimum of 2 years of Customer Service or equivalent job related experience.
• Strong verbal and written communication and listening skills.
• Basic computer skills and experience working with Microsoft Office (Excel and Word).
• Previous experience following standard work procedures.
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to build relationships and collaboration with other departments.
• Ability to multi‑task.
• Strong attention to detail.
• Highly adaptable to a changing, fast paced environment.
• Champions change.
• Team player with the willingness to share job knowledge.
• Proactive approach.

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room – we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise, knowledge across industries and applications, and world‑class manufacturing capabilities.

As of July 31, 2025, Brady employed approximately 6,400 people worldwide.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision.
• Generous 401(k) with company match.
• Paid time off and holidays.
• Opportunity to participate in incentive programs for all full‑time employees.
• Family planning benefits including paid parental leave, fertility coverage, admission and surrogacy assistance.
• Education reimbursement opportunities.
• Scholarship program for children of Brady employees.
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities.
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management).
• Dress‑for‑your‑day dress code.
• Charitable contributions matched through Brady’s Matching Gift program.

Milwaukee, WI