Customer Service Representative

JOB REQUIREMENTS

The Customer Service Representative position requires a sales oriented individual committed to unsurpassed customer service for a high volume call center in a friendly, fast-paced environment.

Duties include answering the phone to take customer orders and answer questions, promoting products and services to increase orders, as well as entering fax and e-orders. Compile information about new accounts, enter account information into computers, and file related forms or other documents. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products.

AA M/F/Veterans/Disability
***** OTHER

Successful candidates will have a minimum of 2-3 years experience in high-volume call center, computer/data entry experience with emphasis on accuracy, excellent verbal and written communication skills, with a consistent commitment to excellent customer service. Bi-lingual English/Spanish is a plus, but not required. ****

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