Operations Support Specialist, Customer Service​/HelpDesk

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The primary purpose of this role is to provide comprehensive administrative and operational support to the insurance business unit, the Product Services Group. This role is responsible for managing daily servicing activities, coordinating workflows, and ensuring consistent delivery of high quality support across core operational functions.
* Utilize service management system to track open issues and resolve incidents timely
* Perform agency and user system maintenance
* Provide timely and accurate responses to user requests and reported issues
* Facilitate first level triage through Service Now and send internal communication to ensure users receive clear, timely updates regarding issue status and resolution steps
* Respond to escalated service issues and ensure prompt resolution with a focus on customer satisfaction
* Handle escalated customer inquiries and complaints to ensure resolution and satisfaction
* Provide support on all tasks as directed
** US Work Authorization
** US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
*
* Who we are:

** Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
** We’re all about people | We win together | We strive for better
**** We enjoy the everyday | We think further
***
* What’s in it for you:

** In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Choose **‘Apply Now’
** to fill out our short application, so that we can find out more about you.
** Caution:
Employment scams
** Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with Markel will be posted on . No other URL should be trusted for job postings.
* All legitimate communications with Markel recruiters will come from  email addresses.

We would also ask that you please report any job employment scams related to Markel to  is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait;

refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law;

status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.  

Should you require any accommodation through the application process, please send an e-mail to the     No agencies please.
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