Technical Specialist - Customer Service

Essential Duties and Responsibilities

• Answer customer calls/emails and develop quotations relating specifically to the technical area – brushes, brush holders, and molded brushes. Typical customer base is end users, distributors or OEM customers.
• Respond to customer concerns, issues, and questions and enter, route, and expedite orders as needed to ensure timely delivery of the product to customers.
• Be the subject matter specialist to help the customer to the right product.
• Receive samples and use measuring tools to gather dimensions and document.
• Quote customers on samples received
• Enter orders from phone calls, turning into orders.
• Work with design and production employees to communicate customer needs and identify production solutions.
• Produce and distribute customer quotes and perform technical product costing and pricing functions to come up with the right output.
• Work very closely with other Technical team members to learn and collaborate
• Enter data into company data base include master maintenance data base such as Customer Documentation and Application database for future reference.
• Help customers by directing them to stock parts when feasible, with guidance learn what features are more flexible.
• Generate customer notes and attend department/production meetings as required.

• 2 years of Technical School
• A minimum of 3 years of Customer Service within a technical setting preferred