Receptionist, Customer Service​/HelpDesk

Key Responsibilities

• Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Manage general inquiries through shared email inbox and respond to all email correspondence in a timely manner.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Enjoy multi‑tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

• Monitors bookings of conference rooms and prioritizes bookings based on executive hierarchy.
• Assist with minor event planning and meeting space set‑up as needed.
• Assist caterers as needed.
• Be familiar with all conference rooms. Assist others in reserving conference rooms when necessary.
• Maintain lists of local amenities including restaurants, list of caterers, maps of surrounding areas and phone numbers for transportation.
• Track all JLL/BMO Corporate Real Estate visitors, including vendors, visiting employees and guests.
• Manage parking validations for approved guests/visitors.
• Welcome event guests and assist with access.
• Assist with updating employee experience guides, JLL Playbooks/SOPs, and updating any documentations as changes occur.
• Maintain Corporate Real Estate security access card inventory and distribute once a card is requested and approved by Facility Manager.
• Support the annual management plan by accomplishing key performance indicators.
• Create Corrigo work order requests as needed.
• Identify best practices and establish proper benchmarks to measure facility management performance. Identify opportunities to enhance facility performance within the portfolio.
• Complete performance reviews and other JLL HR duties in accordance with JLL policies.
• Guide employees through the process of reserving meeting rooms in the conference center and direct them to engage additional support resources as well to ensure a smooth event day.
• Back up support for subsequent Workplace Associate Facilitate vendor access to the conference center floor, i.e., coffee/vending machine suppliers, building’s property management, caterers etc. Act as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, cell phones, laptops, A/V equipment, internet access, teleconferencing, printers and copiers.

• Experience:
  
  Minimum 2 years previous customer service‑related experience.
• Flexibility:
  We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
• People Person:
  The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator:
  Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi‑tasker:
  Knows how to multi‑task while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools:
  Proficient in a range of information technology tools and platforms.
• Minimal Physical Activity:
  Ability to perform minimal physical activity such as carrying small packages.

52,000.00 – 52,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

On‑site – Milwaukee, WI

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

Jones Lang LaSalle (JLL), together with…