Customer Care Advocate II - FRENCH Speaking

Position Overview

This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc.

• Respond to email and phone inquiries
• Process customer orders
• Process customer claims
• Complete daily reports
• Research and process customer credits and debits
• Assisting in writing department SOPs and work instructions and coaching other CSR’s on SOP and work instruction creation
• Triage and process customer orders
• Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests
• Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)
• Identify and take action on continuous improvement opportunities
• Actively participate in daily Gemba calls
• Take ownership over individual contributions to team metrics, conduct root cause analysis, and implement solutions
• Participate in user testing to improve department processes
• Assist in special projects and Kaizen events
• Help train, job shadow, and mentor new hires

• Relevant customer service experience and proven ability to develop collaborative relationships across all levels and functions
• Passion, energy, adaptability, and intellectual curiosity necessary for a fast‑paced, growth‑driven environment
• Ability to employ forward thinking and a continuous improvement mindset
• High school diploma or equivalent and 2‑3 years of related experience
• Conversationally fluent in French to service French‑speaking customers
• Experience with Microsoft Office (Excel, Word, O365)
• Strong multitasking and prioritization skills
• Practices a continuous improvement mindset
• Enjoys relationship building with customers

• Bachelor's degree preferred
• Customer service experience within manufacturing strongly preferred
• Previous experience with process improvements, Kaizens, and/or projects preferred
• Preferred experience with Oracle or another ERP software
• Preferred experience with Microsoft Dynamics 365 or another CRM tool

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

No Sponsorship Available:
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Regal Rexnord is an Equal Opportunity and Affiant Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.

Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email  If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail

Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third‑parties for hires made.