Customer Service Rep

We are an Equal Opportunity Employer. Our company is looking for a friendly and goal-driven individual with a passion to help PEOPLE! This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.

• Full Benefits Package which includes, but is not limited to, Medical, Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid Holidays (FT)
• Company-sponsored 401(k) plan (PT/FT)
• Flexible Work Hours and Schedule
• We know your education and/or family should come first!
• Friendly, Helpful, and Open Company Culture
• Personal and Professional Growth Strongly Encouraged
• All managers have an Open-Door Policy
• Cross-Training
• Medium-Sized Business ran with a Small-Size Mentality

• Outgoing calls to potential customers
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications, building relationships with potential customers
• Set up new customer accounts
• Process orders, forms, applications, and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource