Call Center Confirmer

Overview

We are a fast-growing home remodeling company looking for a motivated and dependable Call Center Confirmer to join our team! In this role, you will be responsible for contacting homeowners to confirm scheduled appointments for our sales and project teams while providing exceptional customer service.

• Confirm scheduled appointments with homeowners by phone, text, and email
• Verify customer information and appointment details
• Reschedule appointments when necessary
• Maintain accurate records in the CRM system
• Communicate effectively with sales representatives and management
• Help ensure appointment attendance and overall customer satisfaction

• Previous call center, customer service, or scheduling experience preferred
• Strong communication and phone skills
• Positive attitude and professional demeanor
• Comfortable working in a fast-paced environment
• Basic computer and data entry skills
• Reliable attendance and strong organizational skills

• Competitive hourly pay + performance bonuses
• Paid training
• Growth opportunities within the company
• Supportive team environment

• Friendly and confident on the phone
• Detail-oriented and dependable
• Able to multitask effectively
• Goal-driven and motivated by team success