Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join our team in a long-term contract position supporting customer service operations within the semiconductor and electric component manufacturing industry. This role is well suited for someone who enjoys responding to customer needs, managing order-related activity, and coordinating with internal teams to keep service levels high. The position will focus on transactional support such as order entry, status updates, and routine issue resolution, with training provided on products, systems, and established processes.

Responsibilities:

• Build a strong understanding of assigned customers, including their products, purchasing patterns, key contacts, and service expectations.
• Partner closely with sales, engineering, and other internal teams to gather information needed to respond accurately to customer requests.
• Resolve customer concerns related to returns, shipment follow-up, credits, adjustments, and complaints in a timely and thorough manner.
• Monitor quotes and open orders to help maintain awareness of timelines, status changes, and customer commitments.
• Stay informed on product updates, account changes, and representative assignments that may affect customer communication or order handling.
• Maintain organized reference materials and contribute ideas that improve workflow efficiency and service consistency.
• Communicate effectively with departments such as quality, planning, shipping, marketing, and product support to address inquiries and application-related questions.
• Provide day-to-day assistance with order entry, inbound customer contact, status requests, and basic issue handling while supporting team workload as needed.