Part-Time Customer Service Representative

Job Opportunity At ICM Corporation

Our company is looking for a friendly and goal-driven individual with a passion to help people! This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.

ICM Corporation is a steadily growing e-commerce/catalog-marketing, distribution, and manufacturing company with eight different divisions. We have been in business for more than two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!

What can we offer you?

• Full benefits package which includes, but is not limited to, medical, dental, life, STD/LTD & vision insurance, paid time off, and paid holidays (FT)
• Company-sponsored 401(k) plan (PT/FT)
• Flexible work hours and schedule
• Company holiday parties and frequent employee pot-lucks
• On-site coffee
• Friendly, helpful, and open company culture
• Cross-training
• Medium-sized business ran with a small-size mentality
• Casual Fridays!

General duties:

• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications, and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Requirements

Skills & qualifications:

• BS/BA degree preferred -- but will consider the experience and other factors in lieu of a degree
• Sales experience in a manufacturing or sales-oriented profession preferred, not essential for the entry-level sales position
• The ideal candidates will have a successful sales background building long-term customer relationships and the ability to make a minimum of fifty (50) quality outbound telephone sales presentations per day
• Outgoing personality, good communication skills, and hard work ethic are keys to success

Key competencies:

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance