Customer Care Call Center

Customer Care Call Center

Milwaukee, WI, United States

$ 14.00 - 15.00 (US Dollar)

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Customer Care Call Center needs one year in telephone customer service or related experience.

Customer Care Call Center requires:

• Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM to 5:00 PM. Overtime may be required.
• High School diploma or GED
• A minimum of one year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio

Customer Care Call Center duties:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories
• Defines or resolves inquiries received either through written or telephone correspondence
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs

Or refer someone