Customer Service Representative

We are looking for a full‑time Evening Receptionist to join our team! The Receptionist is responsible for greeting guests and answering phones to direct customers to the right department. The right candidate has superb customer service skills, is highly organized, and pays attention to detail.

• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals), add credit card slips to balance to batch totals, communicate any discrepancies and reconcile repair orders, counter tickets or stock numbers on credit card slips or checks.
  
  Verify parts and service invoices against batch posting report must account for all invoices closed from the prior day.
• Process internal orders daily.
• Guarantee all checks in accordance with the company policy.
• Answer phones and direct consumers to the proper department and follow up in a timely manner; handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Follow all company safety policies and procedures.
• Promptly and efficiently answer multi‑line switchboard and transfer calls.
• Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
• Filing as needed (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies).
• Perform any other special duties as requested by Dealer and other Managers.

• Regular attendance consistent with attendance policy.
• Shift
  
  Hours:
  
  11:00 am – 8:00 pm Monday–Thursday, 8:00 am – 5:00 pm Saturday.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to stay stationary for long periods of time.
• Excellent oral communication skills.
• Professional personal appearance.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.

• Competitive pay.
• Paid training.
• Paid vacation.
• Medical, dental and vision coverage.
• 401(k).
• Closed Sundays.