Alliance Service Representative

Employee-Owned. Customer-Driven.

Final date to receive applications: until filled.

The Alliance Service Representative I supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.

• Attends sales meetings and participates in training programs as required.
• May assist with sales meetings and trade shows as needed.
• Participates in the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or designate.

• 2-year business/trade degree preferred or the equivalent in work experience.
• Strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems.
• 2+ years of prior electrical distribution experience preferred.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.

• Frequency at which you would carry/lift in a typical day:
  Occasionally 0 – 33%, Frequently 34 – 66%, Continuously 67 – 100%.
• Lift from Waist:
  • 0‑