Call Center Agent - WI

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognizes the gifts of blood and life are precious. We are home to the world‑renowned Blood Research Institute and enable life‑saving gifts from our donors while providing the science behind the medicine through our diagnostic laboratories. Our work improves patient outcomes, enhances service quality, and reduces cost of care for hospitals, blood centers, research and educational institutions, and other health care providers.

Call Center Agent – Milwaukee, WI. In‑Office And Remote Days Are Required. Stable Hours with predictable, consistent schedules and bi‑weekly pay.

• Make outbound calls encouraging current blood donors to schedule appointments.
• Use computer systems to document information.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support blood donor needs.
• Work with a supervisor who’s invested in your success.

• $16.39/hr plus applicable shift differentials.
• Paid training that covers all job functions.
• Supportive supervisors and a team‑oriented culture.
• Benefits package (medical, dental, vision, PTO, 401(k)).

• Strong communication skills.
• Comfort using computers and learning new systems.
• Reliability and a positive attitude.
• Call center experience is helpful but not required.

• Full and part‑time schedules.
• Set shifts between 8 am–8 pm.

Milwaukee, WI – Position requires in‑office and remote days.

The target salary is based on internal averages. Versiti sets salary ranges aligned with local markets and considers education, experience, skills, and performance. Specific salary and benefits information is shared during the phone screening based on your location and qualifications.

Versiti provides a comprehensive benefits package for full‑time employees, including medical, dental, vision, paid time off (PTO), holidays, short‑ and long‑term disability, life insurance, a 7 % 401(k) matching contribution, voluntary programs, discount programs, and others.

• Adhere to work schedule.
• Meet productivity, quality, and service level goals.
• Provide compelling messaging to donors to influence blood donation.
• Provide blood donation information and convert donors into appropriate donation type based on eligibility.
• Answer donor questions, requests, and concerns via phone and text.
• Recruit new donors by asking existing donors for family/friend referrals (pledge).
• Educate and motivate donors to schedule their next donation appointment.
• Attend training and implement techniques/tactics taught.
• Maintain accurate donor information in the profile.
• Ensure donor requests are carried out (opt‑out, no contact periods, preferred messaging) by making the appropriate request and following up.
• Participate on team projects as assigned.
• Demonstrate Versiti’s core values daily.
• Execute service recovery techniques to address donor concerns/complaints.
• Provide excellent customer service by doing what is right for the donor.
• Advocate Versiti’s mission in the community.
• Perform other duties within the scope of the job classification.
• Understand and perform in accordance with regulatory and compliance requirements.
• Comply with all standard operating procedures and policies.

• High School Diploma required.
• Equivalent education required.

• 1–3 years of customer service experience, preferably in a contact center environment.

• Excellent verbal and written communication skills.
• Ability to demonstrate sales techniques and overcome objections.
• Good attention to detail and accurate data entry skills.
• Results‑oriented and collaborates with management to meet individual goals.
• Ability to multi‑task and proactively communicate progress and obstacles.
• Ability to perform in a team‑oriented environment.
• Proficient computer skills (Microsoft Office) and ability to learn job‑specific applications.
• Moderate to high experience in a multi‑channel contact center (social media, chat, email, text) is helpful for advancement to an Agent II role.

• Personal computer (desktop, laptop, tablet) required.
• Microsoft Office products required.
• Must learn contact center‑specific programs (Hema Terra) required.